Shipping policy

Free tracked shipping

Shipping is free on every order, with tracking included. There is no minimum order amount.

Where we ship

Switzerland
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
International: Albania, Andorra, Argentina, Australia, Bahrain, Bosnia and Herzegovina, Brazil, Canada, Chile, Colombia, Costa Rica, Gibraltar, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Mexico, Montenegro, Morocco, New Zealand, North Macedonia, Oman, Panama, Peru, Philippines, Qatar, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States, Uruguay, Vietnam.

Processing time

Orders are prepared within 1 to 3 business days after payment. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery time

Estimated delivery times, in business days, after your parcel has been dispatched:

Switzerland: about 7 to 15 business days
Europe: about 7 to 15 business days
International: about 8 to 20 business days

These are estimates. Delays can happen during peak periods, at customs or with local carriers.

Where your order ships from

Our bands are shipped from the warehouse of our logistics partner in China.

Tracking

As soon as your parcel ships, you receive an email with your tracking number and a link to follow it. Tracking can take up to 72 hours to become active. You can also follow your parcel on our order tracking page.

Several parcels

An order with several items may arrive in separate parcels, each with its own tracking number, at no extra cost.

Customs duties and import VAT

Depending on your destination, customs duties or import VAT may apply. When these amounts are collected at checkout, they are shown clearly in your order summary before you pay. Otherwise, they are payable by the recipient and may be requested by the carrier on delivery.

A parcel refused because these charges were not paid, and then returned or destroyed, does not qualify for a refund.

Address check

Please check your shipping address carefully at checkout. If you notice a mistake, write to us at contact@strapla.com right away, before the parcel is handed to the carrier. We cannot be held responsible for parcels sent to an incorrect address provided at checkout.

Late, lost or damaged parcels

If your parcel has not arrived 25 business days after dispatch, write to us at contact@strapla.com with your order number. We open an investigation with the carrier and, if the parcel is lost, we send your order again or refund you in full.

If your parcel arrives damaged, keep the packaging and send us photos within 14 days of delivery. We will send a replacement or refund you, at no cost to you.