Refund policy

14 days to change your mind

You have 14 days from the day you receive your order to change your mind, without giving any reason. This applies to every customer, whatever their country of residence.

How it works

  1. Write to us at contact@strapla.com within 14 days of delivery, with your order number and the band(s) concerned.
  2. We confirm your request by email within 2 business days.
  3. In most cases you do not need to send the band back: once your request is approved, we refund you directly. If we need the item back, we tell you in our confirmation email.

When we may ask for the item back

We may ask you to return the item for orders of two bands or more, repeated refund requests from the same customer or address, or signs of misuse of this policy. We then send you the return address by email. Return shipping is at your expense, except for faulty, damaged or incorrect items. We recommend a tracked service.

Refunds

Refunds are made to your original payment method within 14 days of our confirmation. Shipping is free on every order, so there are no shipping costs to refund. Depending on your bank, it can take a few more days to appear on your account.

When an item is returned, we may deduct an amount if it shows wear or damage beyond what is needed to try it on.

Faulty, damaged or incorrect items

If your band arrives faulty or damaged, or does not match your order (device model, colour or size), contact us within 14 days of delivery with your order number and photos of the item and packaging. We send you a replacement or refund you in full, at no cost to you. This does not affect your statutory warranty rights.

Wrong device model ordered

Each band is made for the device models listed on its product page. If you ordered a band for the wrong device, you can use your 14-day right to change your mind.

Exchanges

For a different device, size or colour, the simplest is to request a refund and place a new order.

Cancellations

You can cancel your order free of charge as long as it has not been dispatched. Write to us at contact@strapla.com as soon as possible.

Customs duties and import taxes

If you paid customs duties or import taxes on delivery, keep the receipts and attach them to your request. A parcel refused on delivery because these charges were not paid does not qualify for a refund.

Contact

contact@strapla.com, with your order number. We reply within 1 to 2 business days.