Last updated: 26 September 2026
1. Seller
The Strapla online store (strapla.com) is operated by Bante SARL, a limited liability company under Swiss law, [TO COMPLETE — Bante SARL registered address], UID/IDE [TO COMPLETE — Bante SARL UID], VAT number [TO COMPLETE — Bante SARL VAT number or "not VAT registered"].
Contact: contact@strapla.com
2. Scope
These terms of sale apply to all orders placed by consumers on strapla.com. By placing an order, you accept them. They are completed by our shipping policy and our refund policy. The version that applies is the one online on the day of your order.
3. Products
Strapla sells replacement bands and straps for fitness trackers and smartwatches. The compatible device models, material, colours and sizes are stated on each product page.
The device is not included. Only the band is sold. Before ordering, please check that the band matches your device: compatibility is limited to the models listed on the product page.
Our bands are wearable accessories. We make no claim of any measuring, medical or protective function, nor of water resistance beyond what is stated on the product page. Dimensions come from our supplier and may vary slightly.
4. Trademarks and independence
WHOOP, Fitbit, Apple Watch, Garmin, Samsung Galaxy Watch, Google Pixel Watch, Xiaomi and Amazfit are trademarks of their respective owners. Strapla is an independent brand. We are not affiliated with, sponsored by or endorsed by any of these companies. Their names are used only to indicate compatibility.
5. Product photos
Product photos are studio images of the product. Colours and finishes may look slightly different depending on your screen. The device, clothing and accessories shown in lifestyle photos are not included.
6. Prices
Prices are shown in the currency of your region and include VAT where applicable. Shipping is free to every destination we serve. Possible customs duties and import taxes are explained in our shipping policy and, when collected at checkout, are shown in your order summary before you pay.
The price that applies is the one shown when you order. In the event of an obvious pricing error, we may cancel the order and refund it in full.
7. Order
Your order is final once payment is confirmed. You receive an order confirmation email with a summary of your order.
We may refuse or cancel an order in the event of a payment dispute, an abnormal order, suspected fraud or product unavailability. In that case, you are refunded in full.
8. Payment
Payment is made online when you order, through Shopify's payment providers. Payments are encrypted. We never see or store your full card details.
9. Delivery
Delivery areas, times, place of dispatch and customs rules are set out in our shipping policy. In short: free tracked shipping, preparation within 1 to 3 business days, then dispatch from the warehouse of our logistics partner in China. Delivery times are estimates from dispatch.
10. Right to change your mind, returns and refunds
You have 14 days from delivery to tell us that you are changing your mind, without giving a reason. This applies to every customer, whatever their country of residence. For an order of one band, we refund you without asking for the item back. The full conditions, including when a return may be requested, are in our refund policy.
11. Statutory warranty
Our products are covered by the statutory warranty of conformity and against hidden defects under applicable law. These rights apply independently of the right to change your mind and are not limited by these terms. Claims: contact@strapla.com, with your order number and photos of the product.
12. Liability
We are not liable for use of a band that does not match its intended purpose described in section 3, or with a device that is not listed as compatible. Nothing in these terms limits our liability where the law does not allow it, in particular in case of intent, gross negligence or personal injury.
13. Force majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control, such as transport strikes, closed or congested customs, natural disasters or outages at our service providers.
14. Personal data
How we process your personal data is described in our privacy policy.
15. Complaints and disputes
For any complaint, write to contact@strapla.com. We reply within 1 to 2 business days and look for an amicable solution first. Consumers living in the European Union may, failing an amicable solution, contact the out-of-court dispute resolution body of their country of residence or their European Consumer Centre.
16. Partial invalidity
If a clause of these terms is found invalid or unenforceable, the other clauses remain in force.
17. Applicable law and jurisdiction
These terms are governed by Swiss law. The place of jurisdiction is Geneva, Switzerland. This does not deprive consumers living in the European Union of the mandatory protection of the law of their country of residence, nor of the right to bring proceedings before the courts of that country.